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Frequently Asked Questions

About the Mattress

HOW THICK IS THE TOP LAYER OF LATEX?

The Eco Terra Mattress has a 2.5-inch layer of 100% natural latex. This luxurious comfort layer offers soothing pressure relief and a buoyant sensation found only with natural latex. 

DOES THE ECO TERRA ARRIVE ASSEMBLED, OR WILL IT COME IN LAYERS THAT NEED TO BE CONSTRUCTED?

The Eco Terra arrives fully assembled. Simply cut open the box and thick plastic wrap, unroll your mattress and watch it expand. You can sleep on your mattress immediately as there is no chemical off-gassing or need to let it “air out”. 

DO I NEED A BOX SPRING?

A strong and supportive foundation is recommended for the Eco Terra. You can use a platform foundation or a box spring to provide this support.

CAN THE ECO TERRA MATTRESS BE USED WITH AN ADJUSTABLE BED?

Yes! The Eco Terra is perfect for all standard adjustable beds.

DOES THE ECO TERRA NEED TO BE FLIPPED ON A REGULAR BASIS?

No! Flipping is not necessary with the Eco Terra Mattress. The cell structure of the 100% natural latex in this mattress is stronger and more durable than what you'll find in traditional mattresses and so it does not need to be flipped.

IS ECO TERRA MADE WITH NATURAL LATEX OR IS IT SYNTHETIC (PETROLEUM-BASED) LATEX LIKE MANY OTHERS?

The Eco Terra Mattress is made from 100% all-natural latex and fabric-encased coils. There are no fillers, no additives, and absolutely no chemical off-gassing.

HOW MUCH DOES THE MATTRESS WEIGH?

Our mattress weights are as follows:

Twin - 59 lbs.

Twin XL - 63 lbs.

Full - 84 lbs.

Queen - 100 lbs.

King - 127 lbs.

Cal King - 126 lbs.

The Eco Terra mattress comes conveniently roll-packed in a hassle-free box, making setup a breeze. The extra weight in our mattresses is because we refuse to skimp on quality when it comes to creating a supremely comfortable, all-natural latex mattress.

ARE THERE FLAME RETARDANTS AND CHEMICALS ADDED TO YOUR MATTRESSES?

We don’t use chemical flame retardants in our Eco Terra mattresses. The Eco Terra Mattress contains an eco-friendly fire barrier, made from plant cellulose fibers and hydrated silica, similar to the materials used in children's pajamas. It meets federal and state flammability requirements, without the use of harsh flame retardants and chemicals.

ARE YOUR MATTRESSES MADE IN THE USA?

Yes! All of our Eco Terra mattresses are made right here in Los Angeles, CA.

Shipping

HOW IS THE ECO TERRA MATTRESS SHIPPED?

The Eco Terra is compression rolled for your convenience and packed into a hassle-free box that easily fits through doors and up stairs, making it easy to set up your new Eco Terra mattress in any room you choose.

Warranty, Returns & Exchanges

I NEED TO MAKE CHANGES. HOW CAN I UPDATE MY ORDER?

Simply reach out to us and let us know what changes are needed. We'll help you along!

WHAT IS THE SLEEP TRIAL?

Enjoy your new Eco Terra mattress for a full 90 nights sleep, lounge, nap, cuddle and relax. We’re so sure that you’ll love the Eco Terra that we offer a no-hassle 90-day sleep trial. If after 90 days, you aren’t 100% satisfied, we’ll arrange to pick up the mattress from your home and give you a full refund.

Any orders placed through Amazon will have a 30 night sleep trial and must be returned through Amazon (following Amazon's policies for return).

HOW DO I RETURN MY MATTRESS?

We make it simple to return your mattress. All that we ask is that you take 30 days to sleep on your new Eco Terra mattress to allow your body to adjust to sleeping on natural latex before you request a return. If after 30 days you decide that your Eco Terra mattress is not for you, you may return it for a full refund of your purchase price.

Please keep in mind that Amazon customers have a 30 Night Sleep Trial, rather than the 90 Night Sleep Trial offered for purchases made through our website. If you purchased through Amazon, you must contact them for help with your return.

HOW LONG IS THE WARRANTY FOR THE ECO TERRA?

The warranty on your new Eco Terra mattress is a full 15 years.