From the day your Eco Terra Mattress is delivered, you’ll have 90 days to try it out. Sleep on your Eco Terra Mattress during this time and give your body time to adjust to the support of the mattress.
It may take several weeks for your body to get adjusted to the feel of a new mattress. Because of this, we require you to try the mattress for a minimum of 30 days from the date of receipt. If after 30 days you decide that your Eco Terra mattress is not for you, you may return it for a full refund of your purchase price. You will simply need to box the mattress for shipping and we will arrange for a curbside mattress pickup. Once we receive your mattress, a full refund of the purchase price will be refunded back to you. Should you decide to return your mattress prior to trying the mattress for 30 days, a $99 convenience fee will be deducted from your refund. Should you need assistance with returning your mattress, we offer a concierge mattress removal service for $99. Our trained carriers will remove the mattress from your bedroom and transport it to a local recycling facility, so there’s nothing for you to do.
Please keep in mind that once an order has shipped, it cannot be cancelled without incurring shipping charges. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund. You may return your mattress with our curbside pickup service within 90 nights of receipt, after your first 30 days of trying the mattress.
Simply call us at 1-888-997-4009, after trying the mattress for 30 days, to arrange a return and then box the mattress for shipping. We'll send a carrier to your house for curbside pickup. We'll pay for round trip shipping and you’ll receive a full refund of your purchase price.
Once your return is received and inspected, a full refund of the purchase price will be refunded back to your credit card or original method of payment. Please note that any products returned soiled or with smoke damage will be sent back to you in lieu of a refund. Additionally, white glove delivery fees or other shipping upgrades are not refundable.
Eco Terra Mattress’ 90 Day Return Policy applies only to original purchasers of genuine Eco Terra Mattresses, who purchased their mattress(es) directly from the website at EcoTerraBeds.com and not Amazon or other 3rd party websites. Eco Terra Mattress’ 90 Day Return Policy only applies during the period in which the product is owned and controlled by the original purchaser of the mattress.