From the day your Eco Terra Mattress is delivered, you’ll have 90 days to try it out. Sleep on your Eco Terra Mattress during this time and give your body time to adjust to the support of the mattress.
It may take several weeks for your body to get adjusted to the feel of a new mattress. Because of this, we require you to try the mattress for a minimum of 30 days from the date of receipt. Our company offers a 90 night trial for mattresses. If you find that the mattress doesn't meet your needs within this period, you can return it and receive a full refund of your purchase price. After the mattress is shipped, and we receive the mattress, the full refund will be processed.
Please keep in mind that once an order has shipped, it cannot be cancelled without incurring shipping charges. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund. You may return your mattress either on your own, or with our curbside pickup service within 90 nights of receipt, after your first 30 days of trying the mattress.
If you decide to return the mattress before the 30-day trial, there will be a $99 convenience fee deducted from your refund. Additionally, if you need assistance with the return process, we can provide a concierge mattress removal service for an additional $99. Our trained carriers will handle the removal from your bedroom, so you don't have to worry about anything.
*Mattress removal fee of $99 per mattress removed.
*Additional shipping charges apply to orders outside of the contiguous United States for comfort exchanges and product returns.
Once your return is received and inspected, a full refund of the purchase price will be refunded back to your credit card or original method of payment. Please note that any products returned soiled or with smoke damage will be sent back to you in lieu of a refund. Additionally, white glove delivery fees or other shipping upgrades are not refundable.
Eco Terra Mattress’ 90 Day Return Policy applies only to original purchasers of genuine Eco Terra Mattresses, who purchased their mattress(es) directly from the website at EcoTerraBeds.com and not Amazon or other 3rd party websites. Eco Terra Mattress’ 90 Day Return Policy only applies during the period in which the product is owned and controlled by the original purchaser of the mattress.