RETURNS
From the day your Eco Terra Mattress is delivered, you’ll have 90 days to try it out. Sleep on your Eco Terra Mattress during this time and give your body time to adjust to the support of the mattress.
It may take several weeks for your body to get adjusted to the feel of a new mattress. Because of this, we require you to try the mattress for a minimum of 30 days from the date of receipt.
Our company offers a 90 night trial for mattresses. If you find that the mattress doesn't meet your needs within this period, you can return it and receive a full refund of your purchase price. After the mattress is shipped, and we receive the mattress, the full refund will be processed.
Please keep in mind that once an order has shipped, it cannot be cancelled without incurring shipping charges. If you refuse an order, it will then fall under our standard return policy, where round trip shipping costs will be deducted from your refund. You may return your mattress with our curbside pickup service within 90 nights of receipt, after your first 30 days of trying the mattress.
If you decide to return the mattress before the 30-day trial, there will be a $99 convenience fee deducted from your refund. Additionally, if you need assistance with the return process, we can provide a concierge mattress removal service for an additional $99. Our trained carriers will handle the removal from your bedroom, so you don't have to worry about anything.
*Mattress removal fee of $99 per mattress removed.
*Additional shipping charges apply to orders outside of the contiguous United States for comfort exchanges and product returns.
Simply call us at 1-888-997-4009, after trying the mattress for 30 days, to arrange a return and then box the mattress for shipping. We'll send a carrier to your house for curbside pickup. We'll pay for round trip shipping and you’ll receive a full refund of your purchase price.
REFUNDS
